1. Who We Are

ClientSnap is a client management tool for personal trainers, based in Florida, USA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Contact: hello@clientsnap.app

2. Information We Collect

Account Information

When you create an account, we collect your name and email address. We use passwordless authentication (magic links) - no passwords are stored or transmitted.

Client Data

You may enter information about your training clients, including names, contact details, restrictions, goals, and session notes. You are responsible for obtaining appropriate consent from your clients before entering their data.

Usage Analytics

We use PostHog to collect usage data such as page views, feature usage, and session duration. This helps us improve the product. We do not sell this data or share personally identifiable information with third parties for advertising purposes.

Cookies

We use the following types of cookies:

Essential cookies: Required for authentication (keeping you logged in) and core functionality. These cannot be disabled.
Analytics cookies: Used by PostHog to understand how visitors use our site and to improve our product.

We do not use advertising or third-party tracking cookies.

Cookie Consent by Region

We handle cookie consent differently based on your location:

EU/EEA/UK/Switzerland (GDPR regions): Analytics cookies are disabled by default. You will see a consent banner and can choose to accept or reject analytics cookies.
United States and other regions: Analytics cookies are enabled by default to help us improve our product. You can opt out at any time by clearing your browser cookies and rejecting when prompted, or by contacting us.

3. How We Use Your Information

To provide and maintain the ClientSnap service
To send you important service updates and notifications
To improve our product based on usage patterns
To respond to your support requests
To send you product updates (only if you subscribe to our newsletter)

4. Third-Party Services

We use the following third-party services to operate ClientSnap:

PostHog - Product analytics. Privacy Policy
Railway - Cloud hosting. Privacy Policy

5. Data Retention

Account data: Retained until you delete your account
Client data: Retained until you delete the data or close your account
Analytics data: Retained for 12 months

6. Your Rights (GDPR - EU Users)

If you are located in the European Union, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request deletion of your data
Right to Portability: Receive your data in a portable format
Right to Object: Object to certain processing of your data
Right to Restrict Processing: Limit how we use your data

To exercise these rights, contact us at hello@clientsnap.app. We will respond within 30 days.

7. Your Rights (CCPA - California Users)

If you are a California resident, you have the following rights:

Right to Know: Request what personal information we collect and how we use it
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale of your personal information (we do not sell your data)
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

All data is encrypted in transit (HTTPS/TLS)
Passwordless authentication via secure, time-limited magic links
Our infrastructure is hosted on secure cloud providers
Access to production data is restricted to essential personnel

9. Children's Privacy

ClientSnap is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will also send you an email notification.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@clientsnap.app